EMERGENCY & SUPPORT
We have a range of Business Phone Systems, IP phones and accessories to troubleshoot your MiFONE product and find a fast solution, just a phone call away!
Excellent & Friendly Technological Support Staff
Hardware Installation & Repair Experts
Professional and Trained Team; Quick resolutions to any product issue
Have difficulties with phone system/product that needs repair?
Having problems with IP phones and need replacing or repair?
Need a temporary phone system for a short period?
Having delays with your current phone system provider and need a quick alternate solution?
Or any other solution needed for your business, FAST!
MiFONE support team operates the helpdesk from 9am – 5pm, Monday to Friday (excluding Public Holidays). MiFONE provide helpdesk services via remote desktop and over the phone.
Phone support is FREE for MiFONE customers for 90 days from the date of purchase.
$49 per hour/1hour minimum after 90 days from the date of purchase, during the warranty period.
$79 per hour/1hour minimum after the warranty period.
Onsite service is available for customers in Melbourne from 9am – 5pm, from Monday to Friday (excluding Public Holidays)
$199 call-out fee and $79 per hour thereafter/1 hour minimum.
After Hours (24/7)
After hours, Weekend & Public Holiday Emergency support is available 24/7.
Helpdesk support – $129 per hour/1 hour minimum.
Onsite service – $299 call out fee and $129 per hour/1 hour minimum.
Warranty terms and conditions apply to MiFONE customers.
The standard onsite service fee charged for all customers for non-warranty issues.