VoIP vs. PBX – Choose the Right Solution for Your Business Needs

Selecting a phone system for your business is a crucial decision that needs consideration of your unique needs and requires research. But, what are the options for you?

VoIP versus PBX

VoIP-based phone systems and traditional PBX each have their own advantages and disadvantages. Big businesses that have used traditional PBX for a lot of years frequently opt to stay with the system since it’s more affordable in comparison to installing a new system. Traditional PBX also provides a variety of features and some of these aren’t always available with VoIP systems unless you pay extra for that. Recently, call quality was distinctly better with the traditional PBXs. However, because of the advances in VoIP systems, both now provide virtually comparable call quality.
The golden rule is that once you have more than twenty employees requiring connections, PBX is your best bet. If you’re a small business with some employees and have the need for advanced features and services, VoIP-based phone systems are better for you.

VoIP Phone Systems: The Good

Flexibility is a word that encompasses the majority of pros when comparing PBX and VoIP systems. One of the advantages of VoIP phone systems is scalability. Usually, VoIP phone systems are based on the license, which means users, voicemail boxes, and features are controlled by licenses. If the license is added, the extension or feature is created. VoIP phone systems are also built on the SIP platforms. It’s another technology that enables VoIP to run. With the VoIP phone systems with the use of SIP as the technology platform, there are wider phone options.

PBX Phone Systems: The Bad

When compared to VoIP services, PBX phone systems may utilize the above wiring or Cat3. Moreover, it doesn’t touch the data network. VoIP phone systems and PBX provide enough functionality to be productive to businesses, yet not a lot overwhelm the users. When it comes to cost, the traditional phone system wins every time. It might not be the fancies phone system, yet it’ll get the work done. Take note that not all is a round peg and require all the whistles and bells.

While there are more benefits to a VoIP system, the type of business phone system you choose definitely comes down to the kind and size of business you’re running and the type of infrastructure you have in place already. For big businesses with traditional PBX and the need for advanced features on call handling, it could be worth upgrading to IP PBX to reduce the costs for calls. You’d still need to pay for new equipment, yet the long-term advantages of inexpensive calls would offset soon the initial expense.

To top it all, VoIP technology has now advanced features and can be a good alternative to the PBX. The VoIP system can give business features that outdo your typical PBX system while also saving you money and enhancing productivity. You may also match and mix technologies depending on your choice.